Insurance & billing.
Make a call.
Our services may be covered in full or in part by your health insurance or employee benefit plan. Please check your rates and insurance coverage carefully by asking the following questions:
Do I have mental health insurance benefits?
What is my deductible and has it been met?
How many sessions per year does my health insurance cover and at what rate?
Does my insurance company require a prior authorization?
Is the Clinician/Provider covered under my insurance policy?
We will call to do an eligibility check on each client before their first session and will notify you of the information we receive on your benefits, however, we recommend that you also call your insurance provider to ensure that you understand your benefits and coverage as it relates to mental health services.
Our providers are in-network with Blue Cross Blue Shield of Kansas and other states, Kansas Medicaid (Sunflower/Cenpatico, Aetna Better Health,and United Medicaid). We also accept self-pay.
We are flexible.
Cash, check, health savings accounts, flex-spending accounts and all major credit cards are accepted for co-payments and out-of-pocket expenses for sessions.
You may cancel your session without penalty by providing at least 24-hours’ advance notice. Failure to provide any notice (a no-show) will result in a full session charge. Failure to provide at least 24-hours’ notice of cancellation will result in 50% of your session fee. You may speak with your provider if a special circumstance has occurred.
Unless your insurer is Medicaid/Medicare, a credit card must be on file 24 hours prior to the first session.
For all clients with private health insurance or paying out-of-pocket, we do require a credit card on file for copays, coinsurance and fees for ‘no-shows’ and ‘late cancellations.’
We have a no-show late cancellation policy: if you cancel your appointment with less than 24 hours’s notice, we charge a $75.00 fee and $150.00 if you don’t call or show up for your scheduled appointment. This policy is in place to protect our clinicians and other clients on the wait list.
We send out courtesy reminders via text or email to those who ask, and we try to be as helpful with this as possible.
